Business Communication Training - Melbourne
Business Communication Training - Melbourne
Course Outline
Overview
G'day! I’m Dr Marcus Clarkson and I’ve been working for more than 20 years in helping Australian businesses transform their communication culture. This training was born from hundreds of discussions with managers, executives and team members who shared the same story… brilliant ideas are being lost in translation, crucial messages are just not landing and work relationships are suffering through communications failures.
In my work with organisations across Melbourne and beyond, most communication issues are not about smarts and intent. They're about approach. The South Melbourne engineering firm losing clients, beacuse their proposals were technically perfect, but could not be understood. The Fitzroy marketing agency where team meetings were now battlegrounds because no one knew how to disagree well. If you think this is an uncommon problem, you’d be wrong.
This is not another corporate communication class full of buzzwords and role-play. It is a no-nonsense course for a real Australian workplace – including all that bogany communicaty stuff that impacts on your life daily.
Course Objectives
At the end of this training, attendees will be able to effectively articulate with clarity and confidence for maximum professional impact. You will learn how to alter your communication style to meet your readers and listeners where they are, tackle challenging conversations like a pro, and convey ideas in a way that incites traction, not confusion.
What You Will Learn
Module 1: The Basics - How to Communicate What You Do.getInteger #Step 4: Introduction You should be able to explain what you do as a business, what your products or services are, and the benefits you offer clearly and quickly. Number: Introduction You should be able to describe your business in just one sentence.
Crafting messages with an edge that resonate in an Australian business context
Knowing what your audience wants and using the appropriate tone for them
Breaking down the wall of communication leading to misunderstandings
A user-friendly guide to managing ideas before they become an essay or other writing.
Module 2: Face-to-Face Communication Excellence
Reading between the li(n)es: Non-verbal communication in the Australian workplace
Also, effective listening – positive verbal and non-modal techniques that foster trust and commitment.
Soft skills – presence and energy as your own space holder in conversations
Methods to help maintain emotional control and concentrate during difficult conversations
Module 3: Those Hard To Have Conversations Are Easy
Guide to discussing sensitive issues with courage
De-escalation techniques that preserve relationships
Providing feedback that uplift- rather than deflates- and motivates.
How to deal with pushback and disagreement and keep it from getting personal.
Module Four: How To Write So People Can Read It
Email politeness that works without causing chaos
FineReport Writing that Works: How to write satisfactory reports and proposals.
Tones and Structures that Influence How It Ends
common mistakes in written communication and how to avoid them
Module 5: How to Present Powerfully and Persuasively
Structuring concepts to have the most potential for impact and retention
Working with different personalities and learning styles
Making complex information accessible through storytelling
Establishing credibility and trust by way of genuine communication
Module 6: Communicating and Collaborating with your Team
Facilitating productive meetings and discussions
And asking the questions which reveal the real problems and answers
Consensus building in the context of diversity of views
Fostering an environment of psychological safety where open, honest communication can take place
Learning Outcomes
Trainees will show objective progress in their skills to articulate complex information in an understandable way, handle difficult conversations with a professional approach, and influence the positive resolution of their projects through effective oral and written communications. Youll be going home with a personalised communication toolkit of practical templates, frameworks & skills that fits to the workplace problem that you need to solve.
Course Delivery
This one day intensive course is an interactive workshop that utilises real life case studies from Australian businesses, and practical exercises to ensure you leave with the confidence and capability to maintain compliance within your organisation. Class sizes are kept small to provide individual attention and lots of hands-on practice in a friendly and supportive atmosphere.
Summary
Communication is not simply talking; it is about connecting, understanding, cooperating and achieving together. In the fast changing business world of today, the power to communicate is often the measure of the difference between the steady progression and steady frustration, between harmonious working relationships and senseless aggression.
It gives you the practical skills and confidence to manage any communication scenario in a professional, authentic manner. Whether you are explaining complex information to clients, providing feedback to your team members, or sharing your point of view to your senior leadership, you will be equipped to make every interaction effectively.
That’s because effective communication is a learnable skill, not an innate trait. With the proper process and ongoing use anyone can become an effective communicator that instills confidence and achieves results.