Email Communication Training
Email Communication Training Course Outline
By David Smith, Leadership Coach
Opening Question
Ever wonder why some people seem to effortlessly capture attention and action with their emails while others buzz and buzz only to disappear into a seemingly endless stream? What if I told you the difference had nothing to do with being naturally good with words — and everything to do with a few simple rules anyone can master?
Course Overview
Today, email is our most prominent Business communication tool, but there is hardly a professional on the planet who has ever been trained on how to use it correctly. This in depth Email Communication Training course bridges the gap between our understanding and our total mastery of email as a strong Business tool.
"It is the course for corporate users across all niches in order to make e mail really not a headache but strategic showstopper." If you're feeling stuck in inbox overload, vague messaging or just want to enhance your professional presence through the language of text, this course offers practical, actionable skills that can be applied immediately.
We concentrate on the real life situations Australian professionals deal with everyday from client management to team collaboration projects on the other side of the world. The programme focuses on clear, concise, and relationship building email through mindful email use.
Curriculum Based Learning Outcomes
At the end of this course, the participants will exhibit enhanced ability in:
Clear Communication: Your employees will write emails that lead to 60% fewer follow up questions with structured messaging and clear action items.
Professional productivity Learn how to apply an inbox management that shaves off at least 30 minutes to your daily email processing.
Management of Relationships: Students will employ suitable tone and etiquette rules when managing and maintaining professional relationships by email.
Use of Email: Participants will learn when is the ideal time to communicate through email and when to consider an alternative means (i.e. telephone call, face to face).
Conflict Resolution: Students will work through sensitive email exchanges navigating issues using de escalation and diplomatic language.
What You Will Learn
Foundation Skills
The basic structure of an email: subject line, greeting, the content of the email, and farewell
Professional tone adjustment for various audiences and environments
Word choice and grammar that add credibility
Advanced Techniques
Email timing and frequency for best response
Email threading and how it prevents miscommunication
BOAT (Business Objects & Templates) for typical types of activities & templates.
Relationship Building
Establishing a relationship online through writing
Having hard conversations and delivering bad news over email
Productivity Systems
Inbox zero and email sustainability practices
Priority based email processing techniques
They should also integrate well into calendar and task management applications
Email client optimisation for efficiency
Best practices for checking your mobile inbox: pros on the go
Security and privacy in Business email
Practical Applications
Customer service email excellence
Internal team communication protocols
External stakeholder management through email
Assessment and Practice
The class features real world workplace scenarios, peer feedback exercises, and before and after email audits to assess improvement. Learners will finish with a capstone project working through a complete email communication plan for their particular role.
Course Summary
This Email Communication Training will turn one of your most used professional instruments from a constant grind to a potential edge in your career. With real life templates, step by step systems and that Aussie context, you'll begin to back yourself in every single email.
You'll see results right away, and be well on your way to good habits that will help make you more effective and keep you on the road to being the best in sales. You'll walk away with templates, checklists, and systems that still serve you years after the class is over.
The best part: Once you get in the groove, you'll find that using your email brain well isn't about perfecting a process — it's about connecting with, being clear for others and valuing the people who are receiving your messages.
Formats available: In person training in Sydney, Melbourne, Brisbane, Perth and Adelaide, as well as interactive online sessions for remote teams across Australia.
Ready for your inbox to be more of an inspirer than an overcrowder? This is where your better, more results driven Business communication begins.